PassLifeUK

Life in the UK Practice
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Frequently Asked Questions

Quick answers about PassLifeUK, premium lifetime access, payments and how the study & exam tools work.

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What is PassLifeUK?

PassLifeUK is an online study platform that helps you prepare for the official Life in the UK test. You get realistic practice questions, full mock exams, explanations and progress tracking so you can feel confident on test day.

Is PassLifeUK an official government website?

No. PassLifeUK is an independent study resource and is not affiliated with the UK government or the Home Office. We are here to help you study and practise, but your official test is always booked and taken through the UK government’s services.

How accurate are the questions compared to the real test?

All of our questions are based on the official Life in the United Kingdom: A Guide for New Residents handbook. We continually review and update our content so that the topics, style and difficulty are as close as possible to the real exam.

Do I need an account to start practising?

You can try a selection of practice questions for free without creating an account. To unlock full access to all questions, mock exams and detailed statistics, you will need to sign up and choose a premium plan.

What do I get with premium access?

Premium access gives you unlimited practice questions, full-length mock exams, progress tracking, detailed explanations, and access on mobile, tablet and desktop. You can study as much as you want during your subscription period.

How long does my premium subscription last?

Subscription length depends on the plan you choose at checkout (for example 7 days, 30 days, or longer). You will see the exact duration and price clearly before you confirm your payment.

Will my subscription renew automatically?

In most cases, our plans are one-time purchases that do not auto-renew. If auto-renewal is available or active for a specific offer, it will always be clearly shown during checkout, and you can manage or cancel it from your account or through your payment provider.

What payment methods do you accept?

We support major debit and credit cards, and in some regions additional payment options (such as digital wallets) may be available. All payments are processed securely by our payment partners using encryption.

Can I get a refund?

Because PassLifeUK is a digital study service that you can access immediately after purchase, refunds are generally not available once access has been granted. However, if you believe there has been a technical problem or you were charged in error, please contact our support team and we will review your case.

Can I use PassLifeUK on my phone or tablet?

Yes. PassLifeUK is web-based and works on most modern browsers on mobile, tablet and desktop. You can sign in from any supported device using your email and password.

I forgot my password. How can I reset it?

On the login page, click on the “Forgot password?” link and enter the email address you used to create your account. We will send you a secure link to reset your password.

How is my personal data protected?

We take your privacy seriously. Your data is stored securely and handled in line with our Privacy Policy. We never share your details with third parties for marketing without your consent, and you can request deletion of your account data at any time.

Who can I contact if I have a problem with my account or payment?

If you experience any issues with your access, account or payment, please reach out to our support team through the Contact page. Include as much detail as possible (for example the email used for your account and your order reference) so we can help you quickly.